Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Revoa.ai website, platform, and related services ("Service"). By accessing or using Revoa.ai, you agree to be bound by these Terms. If you do not agree, you must not use our Service.

These Terms apply to all users, including Business Partners (such as spas, salons, and service providers) and End Users who book appointments through Revoa's platform.

1. Acceptance of Terms

By accessing or using the Service, you acknowledge that you have read, understood, and agree to these Terms, along with our Privacy Policy, which explains how we collect and use personal information.

If you are using the Service on behalf of a business or entity, you represent that you have the authority to bind that business to these Terms.

2. Eligibility

You must be at least 13 years old to use the Service. Users under 18 must use the Service under the supervision of a parent or legal guardian.

3. Description of Service

Revoa.ai provides an online platform that may include:

• Online appointment booking
• Automated SMS reminders, updates, and confirmations
• Customer communication tools
• Business management tools
• Voice, chat, and AI-assisted support
• Payment processing (via third-party providers)

Revoa.ai does not provide massage, wellness, or any on-site services. All services booked on the platform are provided solely by Business Partners.

Revoa does not guarantee the accuracy, quality, legality, or safety of services provided by Business Partners.

4. Account Registration

To access certain features, you must create an account and provide accurate, complete information.

You agree to:

• Maintain the confidentiality of your login credentials
• Notify us immediately of unauthorized access
• Be responsible for all activities under your account

We may suspend or terminate accounts that violate these Terms.

5. Acceptable Use

You agree not to use the Service to:

• Violate any law or regulation
• Send unsolicited or abusive messages
• Use automated systems to scrape, scan, or overload the platform
• Interfere with or disrupt the Service
• Attempt unauthorized access to our systems
• Reverse engineer or copy any part of the Service
• Circumvent security features

Business Partners may not use the messaging system for illegal or non-compliant SMS, including:

• Spam
• Misleading content
• Messages sent without customer consent
• A2P-violating promotional campaigns

6. Business Partner Responsibilities

Business Partners agree that:

• They are fully responsible for the quality, safety, legality, and delivery of the services they provide.
• They must comply with applicable laws, including licensing, taxation, employment, consumer protection, and advertising laws.
• Customer data accessed through Revoa must be used only for legitimate business purposes.
• They must honor appointments, cancellations, refund policies, and customer rights.
• They are solely responsible for SMS content they trigger through the system.

Revoa is not liable for disputes between Business Partners and customers.

7. Communications & SMS Terms

By providing a phone number, users agree to receive:

• Appointment confirmations
• Reminders
• Status updates
• Business-related communication
• Optional promotional messages (if consented)

Users may reply STOP to opt-out at any time.

Revoa is not responsible for:

• Delivery delays
• Carrier outages
• Message failures
• Costs charged by mobile carriers

Business Partners must obtain required consent from their customers before sending promotional messages.

8. Payments and Billing

Revoa may offer paid plans to Business Partners. All payments are processed securely through third-party payment providers such as Stripe.

By subscribing to a paid plan:

• You authorize recurring charges unless canceled
• Fees are non-refundable unless otherwise stated
• You are responsible for applicable taxes
• Revoa does not store credit card numbers

End-users booking appointments may also be charged fees depending on the Business Partner's policies. Revoa is not responsible for refund decisions made by Business Partners.

9. Third-Party Services

The Service may integrate or rely on third-party providers, including but not limited to:

• Stripe (payments)
• Twilio (SMS and calls)
• AWS or other hosting platforms
• Messaging or communication services
• AI model providers

Revoa is not responsible for errors, outages, or data loss caused by third-party services.

10. Intellectual Property

All content, features, trademarks, text, and software on Revoa.ai belong to Revoa.ai or its licensors.

You may not:

• Copy
• Modify
• Distribute
• Sell
• Reverse engineer
• Create derivative works

You retain ownership of content you submit but grant Revoa a non-exclusive license to use it to provide the Service.

11. Disclaimer of Warranties

The Service is provided "AS IS" and "AS AVAILABLE."

Revoa makes no warranties, express or implied, including but not limited to:

• Accuracy
• Reliability
• Availability
• Security
• Fitness for a particular purpose
• Error-free operation
• Uninterrupted service

Revoa does not control user-generated or business-generated content and is not responsible for it.

12. Limitation of Liability

To the fullest extent permitted by law:

• Revoa is not liable for indirect, incidental, consequential, or punitive damages.
• Revoa's total liability for any claim will not exceed the amount paid for the Service in the past 12 months (or $50 for non-paying users).

Revoa is not responsible for:

• Appointment issues
• Service quality
• Personal injuries caused by Business Partners
• Lost data
• SMS failures
• Third-party service outages

Some jurisdictions do not allow certain limitations, so parts may not apply.

13. Data Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and share personal information.

14. Termination

We may suspend or terminate access to the Service at our discretion, including for:

• Violating these Terms
• Illegal or fraudulent activity
• Abusive behavior
• Failure to pay fees

Users may delete their account at any time.

Upon termination:

• Access to the platform may cease immediately
• Certain obligations (payments, restrictions, legal limitations) survive termination

15. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

16. Dispute Resolution

Any dispute arising from these Terms will be resolved through binding arbitration, not in court, unless prohibited by law.

Users waive the right to:

• Participate in class actions
• Participate in class-wide arbitration

17. Changes to Terms

Revoa may modify these Terms at any time. We will update the "Last Updated" date when changes are made. Continued use of the Service constitutes acceptance of the updated Terms.

18. Contact Information

If you have questions regarding these Terms, contact us at:

📧 support@revoa.ai