Privacy Policy

Introduction

Thank you for visiting Revoa.ai. Please read our Terms of Service and this Privacy Policy carefully, as you must agree to both documents in order to use our Services.

Definitions

Throughout this document, we may use certain words or phrases, and it is important that you understand their meaning. The following definitions apply to this Privacy Policy:

• "Revoa.ai" refers to our company; our website; our software platform; or a combination of all or some of the preceding definitions, depending on the context.
• "Revoa" refers to the online appointment management and communication platform we provide to our users and business partners.
• "Service" refers to all services provided through our website and platform, including but not limited to scheduling, communication, and customer management tools.
• "Site" refers to our website, revoa.ai.
• "User" refers to anyone who uses our Service, including both business partners and end customers booking through our system.
• "You" refers to the individual governed by this Privacy Policy.
• "Business Partners" refers to businesses (such as massage spas, salons, or service providers) who use Revoa's paid or free business services.

Information We Collect

We collect information from you when you register on our site, create a business account, make an appointment, or interact with our platform in any way. Depending on your role, you may be asked to enter:

• Name
• Email address
• Phone number
• Mailing or billing address
• Business information
• Payment or credit card information
• Customer appointment history or preferences

You may visit certain areas of our site anonymously, but some features require you to create an account or provide personal details.

Use of Information We Collect

The information we collect may be used in one or more of the following ways:

• To personalize your experience: We use your data to better understand your preferences and improve our Service experience.
• To improve our platform: We continually analyze user feedback and data to enhance Revoa's features, reliability, and usability.
• To provide customer support: Your information helps us respond more effectively to your support requests.
• To process payments and appointments: We use your data to manage secure transactions and appointment scheduling.
• To send updates and notifications: We may send appointment confirmations, reminders, service updates, or promotional content with your consent.
• To comply with legal obligations: We may use your information as required by applicable laws and regulations.

Text Messages

By providing your phone number to our business partners, you may receive text messages related to appointments, confirmations, reminders, and promotional offers. These messages may be sent through automated systems. You can unsubscribe from text messages by replying STOP or following the instructions included in the message.

Information Protection

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal data.

All sensitive information, including credit card data, is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway providers' databases. Access is restricted to authorized personnel who are required to keep information confidential.

Third-Party Access to Your Information

Although you are providing information to Revoa.ai, we may use trusted third-party providers to assist us in operating our website and delivering services, including hosting, analytics, messaging, and payment processing.

By using our Service, you authorize us to share necessary information with such third parties solely for business purposes. These may include (but are not limited to):

• Google Analytics
• Twilio (for messaging and calls)
• Stripe (for payments)
• AWS or other hosting providers
• Other analytics tools

These third parties are contractually required to protect your data and use it only for the specific purposes for which it was shared.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for commercial gain.

Children's Privacy

We comply with the requirements of the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect any information from anyone under 13 years of age. Our website and services are directed to people who are at least 13 years old or older.

HIPAA Compliance

Revoa is not designed to handle or store Protected Health Information (PHI) and does not support HIPAA compliance by default. If you are a healthcare provider or handle PHI, you are responsible for ensuring your use of Revoa complies with applicable privacy laws.

Data Retention

We retain personal information for as long as necessary to provide our Services or as required by law. You may request deletion of your data by contacting us directly.

Your Consent

By using our Site and Services, you consent to our Privacy Policy.

Changes to This Privacy Policy

Revoa reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our Service after such changes indicates your acceptance.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 support@revoa.ai
🌐 www.revoa.ai